Privacy Policy

To provide an online casino service, Bondibet Casino may need to collect and use information that identifies a player or is connected with a player’s account. The amount and type of information collected can depend on the services used, account activity, verification requirements and the way a player interacts with the website.

Account and contact information

This may include a player’s name, date of birth, residential or correspondence details, email address, telephone details if provided, username, account preferences and information submitted during registration. We may also keep records of communications with support, enquiries, complaints and other messages sent through available contact channels.

Verification information

Where account checks are required, we may collect information from identity documents and other materials supplied for verification. This can include information used to confirm identity, age, address, account ownership or the legitimacy of activity. Additional information may be requested where needed for security, anti-fraud, responsible service or legal compliance purposes.

Payment, transaction and gaming records

We may record deposits, withdrawals, payment methods, transaction references, account balances, gaming activity, bonuses or promotional interactions where relevant, and related financial information. Payment information may be processed through payment providers or other service providers. Players should only provide payment details through the secure areas and processes made available for that purpose.

Technical and usage information

When the website is accessed, technical information may be collected automatically. This can include an IP address, browser type, device type, operating system, language settings, approximate location, login information, pages visited, session information and details about how the website is used. We may also receive information from cookies and similar technologies.

Bondibet Casino may share personal information where this is reasonably necessary to operate the service, protect players and the website, process transactions, complete checks or meet legal obligations. Information may be shared with carefully selected providers that support hosting, technology, customer service, payment processing, identity verification, fraud prevention, security, communications, analytics or other operational functions.

Information may also be disclosed where required or permitted by applicable requirements, such as in response to a valid legal request, to public authorities, to protect rights and safety, to investigate suspected misconduct, or to establish, exercise or defend legal claims. It may be shared with professional advisers or other parties where there is a legitimate need connected with the operation or protection of the service.

Service providers that handle information on our behalf are expected to use it for authorised purposes and to apply appropriate safeguards. Some providers may process information in countries other than Australia. Where this occurs, appropriate steps are taken to address privacy and security risks in accordance with applicable requirements. The privacy practices of an external provider may also be governed by that provider’s own terms and privacy notice.

Protecting information

Reasonable technical, administrative and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure account processes, monitoring, staff procedures and safeguards used by technology and payment providers. No website, transmission method or storage system can be guaranteed to be completely secure, so players should keep login details confidential and notify support if they suspect unauthorised account activity.

Keeping information

Information is kept only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, payment, transaction, communication and security records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Depending on the circumstances and applicable privacy requirements, players may have rights concerning the personal information held about them. These rights are intended to help players understand and control how their information is handled. A request should include enough information to identify the relevant account and clearly explain what is being requested.

• Access personal information held about you and receive an explanation of how it is being used.
• Request correction of information that is inaccurate, incomplete or out of date.
• Request deletion of personal information where there is no valid reason for it to be retained or used.
• Withdraw consent to marketing communications at any time, where marketing is based on consent.
• Ask questions about the collection, use, sharing or protection of personal information.
• Raise a concern if you believe your information has not been handled appropriately.

To exercise these rights or make a privacy request, contact support@bondibetcasino.best. The privacy support team may need to verify the identity of the requester before providing information or making changes. This helps protect accounts from unauthorised access. Requests are assessed individually, and some information may need to be withheld, retained or handled differently where this is required or permitted by law, where it relates to another person, or where providing it would compromise security, fraud prevention or legal obligations.

Players can withdraw marketing consent by using an unsubscribe option in a marketing message, where available, or by contacting support@bondibetcasino.best. Stopping marketing messages does not usually stop essential service communications about transactions, account security, verification, support or important changes. If an account is closed, deletion requests may still be subject to records that must be retained for a period required by law.

This Privacy Policy may be updated when the service, technology, privacy practices or applicable requirements change. The current version published on the website will apply from the date it is made available. Players should review this page from time to time for information about any material changes.